This policy is applicable to all Software Queensland products and services , whether specified on this website, www.softwareqld.com.au, or otherwise purchased by you.

In purchasing any Products or Services from Software Queensland you agree that you have read, understood and accepted the terms and conditions of this Refund Policy.  Do not purchase any Products or Services if you do not accept these Terms.

Deposits and Payments

Deposits for products and services are non-refundable. Final payments will be refunded only if you are able to clearly and objectively prove that the product or service delivered by Software Queensland does not suit the use for which it was intended, as communicated in writing by you.

Service Plan

Cancellation of any Service Plan must be done in writing with 30 days notice.

Training

In the event that you cannot attend a course or a confirmed training session, a full refund will be given when cancellation is notified more than 48 hours prior to the training date. Otherwise a refund, less an administration charge of $50, will be given. Refunds will be processed within 7 working days of notification of cancellation.

Adhoc Training and Support

Provision of adhoc training and support services are non-refundable.

Feedback

If you are not happy with any of our services, please contact Software Queensland in writing, and we will endeavour to provide you with a satisfactory outcome.

Refund

Written requests for refunds should be sent to:

Service Manager

Level 36 Riparian Plaza 71 Eagle Street Brisbane QLD 4000

Refund will be by credit card, cheque or direct deposit only at Software Queensland's sole discretion and will be made within 30 days from receipt of written request.

This policy may be changed from time to time in Software Queensland's sole discretion and without any prior notice or liability to you or any other person. New versions of this Policy will be updated so please check back for updates. If you have any question please email info@softwareqld.com.au